Click & Collect
Click & Collect makes it easy to order online and pick up your items from Jonath’s Animal Kingdom when they are ready.
This is a convenient option for local customers, especially for larger items, specialist products, live food, frozen food, fragile products, enclosures and items that may not be suitable for standard shipping.
How Click & Collect Works
- Browse our website and add your items to cart.
- Select Click & Collect at checkout, if available.
- Place your order online.
- Wait for confirmation that your order is ready.
- Visit Jonath’s Animal Kingdom during opening hours to collect your order.
Please do not come to collect your order until you have received confirmation that it is ready.
When Your Order Is Ready
Once your order has been picked and prepared, we will contact you or send a notification confirming that it is ready for collection.
Order preparation times may vary depending on:
- Product availability
- Store opening hours
- Order volume
- Specialist item handling
- Live food or frozen product requirements
- Supplier availability
If an item is unavailable or delayed, we will contact you as soon as possible.
What To Bring
When collecting your order, please bring:
- Your order confirmation
- Photo ID if requested
- The name used on the order
For some orders, we may ask for proof of purchase or identification before releasing the items.
Collection Location
Click & Collect orders can be picked up from:
Jonath’s Animal Kingdom
Address: [insert store address]
Phone: [insert phone]
Email: [insert email]
Collection is available during our normal store opening hours.
Opening Hours
Please collect your order during store opening hours.
Opening hours:
[insert opening hours]
Public holiday hours may vary. Please check our website or contact the store before visiting on public holidays.
Products Available For Click & Collect
Most eligible online products may be available for Click & Collect.
Click & Collect is especially useful for:
- Bird food and accessories
- Reptile supplies
- Aquarium products
- Turtle products
- Small animal products
- Live food
- Frozen food
- Heating and lighting products
- Enclosures and tanks
- Fragile items
- Bulky or heavy products
Some products may be Click & Collect only.
Live Animals, Live Food and Specialist Items
Live animals, live food, frozen products and specialist items may have additional collection requirements.
For live animals, including reptiles and some birds, collection may depend on animal welfare requirements, store approval, legal requirements, permits where applicable and suitability of transport.
Please contact us before ordering if you are unsure about collection requirements for a live animal or specialist product.
Collection Timeframes
We aim to prepare Click & Collect orders as quickly as possible.
Standard stocked items may be ready sooner, while specialist items, large items, live food, frozen products or supplier-dependent products may take longer.
You will be notified when your order is ready.
If You Need Something Urgently
If you need an item urgently, please contact the store before placing your order.
We can let you know whether the item is available and whether Click & Collect is the best option.
If Someone Else Is Collecting Your Order
If someone else will be collecting your order, please contact us before collection where possible.
They may need to provide:
- Your order confirmation
- The order name
- Their own photo ID if requested
We reserve the right to refuse collection if we cannot verify the order.
Large, Heavy or Fragile Items
For large, heavy or fragile items, please make sure you have suitable transport and help available.
This may apply to:
- Glass aquariums
- Reptile enclosures
- Cabinets
- Large cages
- Heavy food bags
- Substrate
- Large habitat equipment
Staff may provide reasonable assistance where possible, but customers are responsible for ensuring the item can be safely transported after collection.
Order Changes
If you need to change or cancel a Click & Collect order, please contact us as soon as possible.
Once an order has been prepared, packed or specially ordered, changes may not always be possible.
Uncollected Orders
Please collect your order within a reasonable time after receiving your ready-for-collection notification.
If an order is not collected, we may contact you to arrange collection, cancel the order, return items to stock or refund the order where appropriate.
Perishable, frozen, live food, live animal or specialist items may have shorter holding times.
Refunds and Returns
Click & Collect orders are subject to our Returns & Refunds Policy.
If there is an issue with your order, please contact us as soon as possible.
For faulty, damaged, incorrect or unavailable items, we will work with you to resolve the issue in line with Australian Consumer Law.
Questions About Click & Collect
If you have questions about Click & Collect, product availability, collection timeframes or specialist item requirements, please contact Jonath’s Animal Kingdom before placing your order.
Jonath’s Animal Kingdom
Email: [insert email]
Phone: [insert phone]
Address: [insert store address]