Accessibility Statement

Accessibility Statement for www.jonathsanimalkingdom.com.au

Jonath’s Animal Kingdom is committed to making our website accessible and usable for as many people as possible, including people with disabilities, people using assistive technologies, and customers who may need a simpler or more flexible browsing experience.

We want all visitors to be able to access information about our products, services, store, delivery options, Click & Collect, animal care information and online shopping features as easily as possible.

Our Commitment

Jonath’s Animal Kingdom is continually working to improve the accessibility and usability of www.jonathsanimalkingdom.com.au.

Our aim is to provide a website experience that is clear, practical and inclusive for all customers, including people who use:

• Screen readers
• Keyboard navigation
• Voice control software
• Screen magnification
• Alternative input devices
• Browser accessibility settings
• Mobile accessibility features

We recognise that accessibility is an ongoing process, not a one-time task. As our website changes, we will continue reviewing and improving the way content, navigation and ecommerce features work for different users.

Accessibility Standards

The Web Content Accessibility Guidelines, also known as WCAG, provide recommendations for making web content more accessible.

WCAG defines three levels of conformance:

• Level A
• Level AA
• Level AAA

Jonath’s Animal Kingdom aims to improve the website in line with relevant WCAG guidance, with a practical focus on making the site easier to navigate, read, understand and use.

Website Features We Aim to Support

Where possible, we aim to make our website:

• Clear and easy to navigate
• Usable with a keyboard
• Readable on desktop, tablet and mobile devices
• Compatible with common assistive technologies
• Structured with meaningful headings
• Designed with readable text and colour contrast
• Supported by descriptive links and buttons
• Easier to use during product browsing, cart and checkout
• Accessible for customers seeking store, delivery and contact information

Ongoing Improvements

Jonath’s Animal Kingdom is making ongoing efforts to improve the accessibility of its website and services.

This may include reviewing:

• Page structure
• Navigation menus
• Product pages
• Forms
• Cart and checkout pages
• Images and alternative text
• Buttons and links
• Colour contrast
• Text readability
• Mobile layouts
• Error messages
• Third-party plugins or embedded tools

As the website grows, some areas may be updated, replaced or improved to provide a better customer experience.

Known Limitations

While we aim to make all pages and content on www.jonathsanimalkingdom.com.au accessible, some content may not yet fully meet the highest accessibility standards.

This may be due to:

• Older website content
• Third-party plugins or ecommerce tools
• Embedded content from external platforms
• Product images or supplier-provided content
• Technical limitations
• Content that is still being reviewed or updated

We are working to identify and address accessibility barriers where reasonably possible.

If you experience difficulty using any part of the website, please contact us so we can assist and review the issue.

Third-Party Content

Some parts of the website may rely on third-party platforms, plugins, payment tools, maps, forms, social media embeds or ecommerce systems.

While we aim to choose tools that support accessibility, we may not have full control over the accessibility of all third-party content.

If you experience an issue with a third-party feature on our website, please let us know and we will do our best to assist or provide an alternative way to access the information or service.

Alternative Support

If you cannot access information or complete an action on our website, please contact us.

We can assist with:

• Product enquiries
• Order questions
• Click & Collect information
• Delivery information
• Store details
• Service enquiries
• General support

Feedback

We welcome feedback on the accessibility of the Jonath’s Animal Kingdom website.

If you encounter an accessibility barrier, please contact us and include as much detail as possible, such as:

• The page or URL where the issue occurred
• What you were trying to do
• The device and browser you were using
• Any assistive technology you were using, if relevant
• A brief description of the issue

Email: support@jonathsanimalkingdom.com.au

We aim to respond to accessibility feedback within 3–5 business days.

Review of This Statement

We may update this Accessibility Statement from time to time to reflect improvements, website changes or changes to our accessibility practices.

This statement was created on 12/08/2026.