Delivery Information

At Jonath’s Animal Kingdom, we aim to make ordering simple, clear and reliable. This page explains how delivery, shipping, Click & Collect and special handling work for online orders.

Delivery Options

Available delivery options will be shown at checkout based on your address, order contents and selected products.

Depending on your location and the items in your order, options may include:

• Standard delivery
• Local delivery
• Click & Collect
• In-store pickup
• Courier delivery for eligible products
• Request a delivery quote for eligible live animals or specialist items

If you are unsure whether a product can be delivered, please contact us before placing your order.

Items That Cannot Be Shipped

Some products may not be suitable for standard shipping due to size, weight, fragility, safety, temperature, live animal requirements or supplier restrictions.

If you place an order and an item cannot be shipped, we will contact you to arrange a suitable option. This may include:

• Click & Collect
• Local delivery
• Store pickup
• A special delivery quote
• An alternative product
• A refund for the affected item or order

Live Animals

Some live animals, including reptiles and some birds, may require special transport arrangements and cannot be shipped through standard checkout delivery options.

Where available, eligible live animals may show an option to request a delivery quote or contact the store before purchase.

Delivery or transport for live animals may depend on:

• The species
• Animal welfare requirements
• Your location
• Weather and temperature conditions
• Transport availability
• Legal or permit requirements
• Store approval

We reserve the right to refuse or delay live animal transport where we believe it is not safe, suitable or appropriate for the animal.

If you are interested in a live animal and are unsure about pickup, transport or delivery options, please contact us before placing an order.

Click & Collect

Click & Collect is available for eligible online orders.

Once your order is ready, we will contact you or send a notification confirming that it can be collected.

Please do not come to collect your order until you have received confirmation that it is ready.

When collecting your order, please bring:

• Your order confirmation
• Photo ID if requested
• The name used on the order

Local Delivery

Local delivery may be available for selected areas.

Delivery availability, fees and timeframes will be shown at checkout where available.

Local delivery may depend on:

• Your address
• Product type
• Order size
• Staff availability
• Delivery schedule
• Weather or transport conditions

If your address is outside our local delivery area, other shipping options may be shown at checkout where available.

Standard Shipping

Standard shipping may be available for eligible products.

Shipping costs are calculated at checkout based on your order and delivery address.

Delivery times are estimates only and may vary due to courier delays, public holidays, stock availability, weather, high order volume or other circumstances outside our control.

Products That May Have Delivery Restrictions

Some products may not be suitable for normal delivery.

This may include:

• Live animals
• Live food
• Frozen food
• Large enclosures
• Fragile aquarium products
• Glass tanks
• Heating and lighting items
• Bulky products
• Heavy products
• Products with special handling requirements

If an item cannot be delivered, we will contact you to arrange a suitable option or refund the affected item or order.

Live Food and Temperature-Sensitive Items

Live food and temperature-sensitive products may have special delivery conditions.

These products may only be available for Click & Collect, local delivery or specific delivery windows.

We may delay or adjust delivery where weather, temperature or transport conditions may affect the condition of the product.

Large, Heavy or Fragile Items

Large or fragile items may require special handling.

This may include:

• Aquariums
• Glass tanks
• Reptile enclosures
• Cabinets
• Large cages
• Heavy substrate
• Large bags of food
• Bulky habitat equipment

Additional delivery fees may apply. In some cases, these items may only be available for Click & Collect, local delivery or a special delivery quote.

Order Processing Times

We aim to process orders as quickly as possible.

Processing times may vary depending on:

• Product availability
• Store opening hours
• Order volume
• Supplier availability
• Payment confirmation
• Special handling requirements

If an item is unavailable, delayed or cannot be shipped, we will contact you as soon as possible.

Delivery Timeframes

Delivery timeframes shown on our website or at checkout are estimates only.

We cannot guarantee exact delivery dates unless this has been specifically confirmed in writing.

Delays may occur due to:

• Courier delays
• Supplier delays
• Public holidays
• Severe weather
• Incorrect delivery details
• High seasonal order volume
• Product availability

Delivery Address

Please make sure your delivery address is correct before placing your order.

Jonath’s Animal Kingdom is not responsible for delays or failed delivery caused by incorrect or incomplete address details.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the order before it is dispatched.

Missed Deliveries

If a courier or delivery provider cannot complete delivery, they may leave instructions for redelivery or collection.

Any redelivery fees, storage fees or return-to-sender fees may be the customer’s responsibility where the delivery failure was caused by incorrect details, missed collection or unavailable access.

Authority to Leave

Where available, you may be able to request authority to leave.

If you choose authority to leave, the order may be left at the delivery address without a signature.

Jonath’s Animal Kingdom is not responsible for lost, stolen or damaged parcels after they have been delivered according to your authority to leave instructions.

Damaged Items

If your order arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A description of the issue

Do not dispose of the item or packaging until we have reviewed the issue, as this may be required for courier or supplier claims.

Missing or Incorrect Items

If something is missing from your order or you receive the wrong item, please contact us as soon as possible.

We will review the order and work with you to resolve the issue.

Delivery Fees

Delivery and shipping fees are shown at checkout before payment.

Fees may vary depending on:

• Delivery location
• Product size
• Product weight
• Delivery method
• Special handling requirements
• Courier charges

Delivery fees are non-refundable unless required by law or where the issue was caused by an error on our part.

Store Pickup

Some products may be marked as pickup only.

Pickup-only products may include oversized, fragile, live, frozen or specialist items.

If you are unsure whether a product can be delivered, please contact us before ordering.

Contact Us About Delivery

If you have questions about delivery, shipping, live animal transport, Click & Collect or special handling, please contact Jonath’s Animal Kingdom before placing your order.

Jonath’s Animal Kingdom
Email: [insert email]
Phone: [insert phone]
Address: [insert store address]