Store Information
Where is Jonath’s Animal Kingdom located?
Jonath’s Animal Kingdom is located at [insert store address]. You can visit us in-store for products, advice, Click & Collect and customer support.
What are your opening hours?
Our opening hours are [insert opening hours]. Public holiday hours may vary, so please check the website or contact the store before visiting.
How can I contact the store?
You can contact Jonath’s Animal Kingdom by phone, email or through our website contact form.
Phone: [insert phone]
Email: [insert email]
Address: [insert store address]
Delivery
Do you offer local delivery?
Local delivery may be available for selected areas and eligible products. Available delivery options will be shown at checkout based on your address and the items in your order.
What areas do you deliver to?
Delivery availability depends on your location, the products ordered and the delivery method available at checkout. If you are unsure whether we can deliver to your area, please contact us before placing your order.
How long does delivery usually take?
Delivery timeframes vary depending on your location, product availability, order size and courier or delivery schedules. Any available delivery options and estimates will be shown at checkout where possible.
Products & Stock
Do you sell birds, reptiles or other animals?
Jonath’s Animal Kingdom may sell birds, reptiles and other animals where available. Live animal purchases may be subject to suitability, care, transport, legal or permit requirements. Please contact the store for current availability.
Do you sell live food?
Yes. We stock live food where available. Live food may have special handling, storage, Click & Collect or delivery requirements.
Do you stock reptile heating and lighting?
Yes. We stock reptile heating and lighting products, including suitable equipment for different enclosures and species. If you are unsure what you need, contact us before purchasing.
Do you sell aquarium supplies?
Yes. We stock aquarium products including fish food, tanks, filters, pumps, lighting, water treatment, decorations and maintenance supplies where available.
Do you stock turtle food and accessories?
Yes. We stock turtle food, habitat products, heating, lighting, filtration and accessories where available.
Do you sell products for rabbits, guinea pigs and small animals?
Yes. We stock selected food, bedding, housing, toys, accessories and care products for rabbits, guinea pigs and other small animals where available.
Products Advice
Can you help me choose the right enclosure?
Yes. Our team can help with general guidance on suitable enclosures, tanks, cages and habitat products based on the animal, size, setup and care requirements.
Can you help with bird food and nutrition?
Yes. We can help you choose suitable bird food, seed mixes, pellets, treats and supplements based on the bird type and general care needs.
Can I get advice before buying a reptile setup?
Yes. We recommend asking for advice before buying a reptile setup, especially for heating, lighting, enclosure size, substrate and habitat requirements.
Can you help me choose the right heating or lighting?
Yes. Heating and lighting are important for many reptiles and some specialist setups. Contact us with details about your animal and enclosure so we can help guide you toward suitable products.
Returns & Refunds
What is your return policy?
Returns and refunds are handled in line with our Refunds & Returns Policy and Australian Consumer Law. Some products may not be suitable for change of mind returns due to hygiene, animal welfare, safety or product integrity reasons.
Can I return food or live products?
Food, live food, frozen food and live products may not be eligible for change-of-mind returns once supplied, opened, collected or delivered. If there is an issue with the product, contact us as soon as possible.
What if my item is faulty or damaged?
If your item is faulty, damaged, incorrect or missing, please contact us as soon as possible with your order details and photos where relevant. We will review the issue in line with our Refunds & Returns Policy and Australian Consumer Law.
Services
Do you offer bird grooming or nail trimming?
Jonath’s Animal Kingdom may offer bird grooming or nail trimming services where available. Please contact the store to confirm current service availability and booking requirements.
Do you offer bird boarding?
Bird boarding may be available by arrangement. Please contact the store for current availability, requirements and booking details.
Do you offer reptile boarding?
Reptile boarding may be available by arrangement. Please contact the store to discuss availability, care requirements and booking details.
Do you offer setup or habitat advice?
Yes. We can provide general setup and habitat advice for birds, reptiles, aquariums, turtles and small animals. For animal health concerns, please contact a qualified veterinarian or specialist.
Orders & Shipping
Do you offer Click & Collect?
Yes. Click & Collect is available for eligible online orders. Simply select Click & Collect at checkout where available, place your order, and wait until we confirm that your order is ready before visiting the store.
Can I order online and collect in-store?
Yes. You can order eligible products online and collect them from Jonath’s Animal Kingdom during opening hours. Please bring your order confirmation and photo ID if requested.
How long will my order take to be ready?
Order preparation times depend on product availability, store opening hours and the items ordered. We will contact you or send a notification when your order is ready for collection.
Can you special order products?
In many cases, yes. If you are looking for a specific product, brand, size or specialist item, contact the store and we can let you know whether it can be ordered in.
What payment methods do you accept?
Available payment methods will be shown at checkout or in-store. This may include card payments and other approved payment options.
Do you accept Square payments?
Yes. Jonath’s Animal Kingdom accepts Square payments where available, including supported card and digital payment options.