Last updated: [insert date]
This Gift Card Policy explains how Jonath’s Animal Kingdom gift cards are purchased, issued, redeemed and managed.
This policy applies to gift cards, gift vouchers, digital gift cards, physical gift cards and gift card codes issued by Jonath’s Animal Kingdom, unless separate terms are clearly stated.
Please read this policy together with our Terms & Conditions, Privacy Policy, Refunds & Returns Policy, Shipping Policy, Delivery Information and Click & Collect page.
About Jonath’s Animal Kingdom Gift Cards
Jonath’s Animal Kingdom gift cards allow the recipient to purchase eligible products or services from Jonath’s Animal Kingdom up to the value loaded onto the gift card.
Gift cards may be issued as:
- Physical gift cards
- Digital gift cards
- Gift voucher codes
- Promotional gift cards or vouchers, where clearly stated
Gift cards are not legal tender and are not bank cards, credit cards or debit cards.
Where Gift Cards Can Be Used
Gift cards may be used at Jonath’s Animal Kingdom where gift card redemption is available.
Depending on how the gift card is issued, it may be redeemable:
- Online
- In-store
- For Click & Collect orders
- For eligible products and services
If a gift card is limited to online use, in-store use or a specific location, this will be stated on the gift card or at the time of purchase.
Expiry Date
Gift cards purchased from Jonath’s Animal Kingdom are valid for at least 3 years from the date they are supplied or purchased, unless an exception applies under Australian Consumer Law.
The expiry date, or the issue date and validity period, will be displayed on the gift card, voucher or gift card email where applicable.
If a gift card states that it has no expiry date, it may be used until the balance is fully redeemed, subject to this policy.
Gift cards cannot usually be redeemed after their valid expiry date has passed.
No Post-Purchase Fees
Jonath’s Animal Kingdom does not charge post-purchase fees that reduce the value of a gift card.
This means we do not charge:
- Activation fees after purchase
- Account keeping fees
- Balance enquiry fees
- Inactivity fees
Some permitted fees may still apply in limited circumstances, such as payment processing charges, card replacement or reissue fees for lost, stolen or damaged cards, where allowed by law and clearly disclosed.
Purchasing Gift Cards
Gift cards may be available for purchase online or in-store.
When purchasing a gift card, you may be asked to provide:
- Purchaser name
- Recipient name
- Recipient email address
- Gift card value
- Payment details
- Gift message, if available
You are responsible for entering recipient details correctly. Jonath’s Animal Kingdom is not responsible where a digital gift card is sent to an incorrect email address provided by the purchaser.
Gift Card Values
Gift cards may be available in set values or custom values.
Available gift card values may change from time to time.
Gift cards cannot be purchased using another gift card unless we allow this at our discretion.
Redeeming a Gift Card
To redeem a gift card, enter the gift card code at checkout or present the gift card in-store where accepted.
The value of the purchase will be deducted from the available gift card balance.
If the order total is greater than the gift card balance, the remaining amount must be paid using an accepted payment method.
If the order total is less than the gift card balance, the remaining balance will stay on the gift card until used or expired.
Checking a Gift Card Balance
Gift card balance checks may be available online, in-store or by contacting Jonath’s Animal Kingdom.
We may ask for the gift card code or other information to verify the card before providing balance details.
Products or Services That May Be Excluded
Gift cards may be used for eligible purchases unless an exclusion applies.
Gift cards may not be redeemable for:
- Cash
- Another gift card
- Certain live animal purchases where approval is required
- Special freight or livestock transport unless approved
- Third-party services
- Products or services excluded by law or clearly stated conditions
Some specialist purchases, livestock movements, bulky delivery quotes or special orders may require approval before a gift card can be used.
Live Animals and Specialist Purchases
Gift cards do not guarantee approval to purchase a live animal.
Purchases involving reptiles, some birds, livestock movements or specialist animal products may still be subject to Jonath’s Animal Kingdom’s normal approval, welfare, transport, legal and suitability requirements.
We reserve the right to refuse, delay or cancel a live animal sale where we believe the purchase, setup, transport or care conditions are unsuitable.
Delivery, Shipping and Click & Collect
Gift cards may be used toward eligible online orders, including delivery or Click & Collect orders where supported by the checkout system.
Delivery, shipping, Click & Collect, bulky freight and livestock transport remain subject to our Shipping Policy, Delivery Information and Click & Collect page.
If an item cannot be shipped, we will contact you to arrange an alternative option or refund the affected item or order in line with the applicable policy.
Refunds on Purchases Made With Gift Cards
If a product purchased using a gift card is returned and approved for a refund, the refunded amount may be returned to the original gift card, issued as a new gift card, or provided as store credit unless another remedy is required by law.
If a purchase was made using both a gift card and another payment method, refunds may be split between the original payment methods.
Refunds and returns are handled in accordance with our Refunds & Returns Policy and Australian Consumer Law.
Gift Cards Are Usually Not Refundable
Gift cards cannot usually be refunded or exchanged for cash.
This does not affect any rights you may have under Australian Consumer Law.
Lost, Stolen or Damaged Gift Cards
Treat gift cards like cash.
Jonath’s Animal Kingdom is not responsible for lost, stolen, damaged or unauthorised gift card use.
If a gift card is lost, stolen or damaged, contact us as soon as possible. We may be able to assist if the card can be verified and has not been redeemed, but replacement is not guaranteed.
We may require proof of purchase, recipient details, purchaser details or other verification before reissuing a gift card.
Fraud, Misuse and Cancellation
We may cancel, suspend or refuse to accept a gift card where we reasonably suspect:
- Fraud
- Theft
- Unauthorised use
- Incorrect issue
- Technical error
- Misuse
- Breach of these terms
- Breach of website terms or payment rules
If a gift card is cancelled due to suspected fraud or misuse, any remaining balance may be withheld while the issue is investigated.
Promotional Gift Cards and Vouchers
Promotional gift cards, bonus vouchers, discount vouchers or loyalty vouchers may have separate terms.
These may include:
- Shorter validity periods where allowed by law
- Specific product exclusions
- Minimum spend requirements
- One-use-only conditions
- Online-only or in-store-only use
- Limits on combining offers
- Limits on transferability
Promotional vouchers supplied free of charge, as part of a temporary marketing promotion, loyalty program or genuine discount offer may be treated differently from purchased gift cards under Australian Consumer Law.
Any special conditions will be clearly stated where applicable.
Gift Cards and Discounts
Gift cards are a payment method, not a discount, unless clearly stated otherwise.
Discount codes, promotions or sale pricing may not always be combinable with gift card redemption depending on the checkout system and offer terms.
Transferability
Gift cards may be transferred to another person unless otherwise stated.
The holder of the gift card code may be treated as the person entitled to use the balance.
Please keep gift card details secure.
Privacy
Personal information collected when purchasing, sending, redeeming or managing a gift card will be handled in accordance with our Privacy Policy.
This may include purchaser details, recipient details, email addresses, transaction information and customer service communications.
Changes to This Policy
We may update this Gift Card Policy from time to time.
The latest version will be published on our website with the updated date shown at the top of this page.
Gift cards remain subject to any mandatory rights and requirements under Australian Consumer Law.
Contact Us
If you have questions about gift cards, gift card balances, expiry dates or redemption, please contact Jonath’s Animal Kingdom.
Jonath’s Animal Kingdom
Email: [insert email]
Phone: [insert phone]
Address: [insert store address]