Last updated: [insert date]
This Loyalty Program Policy explains how the Jonath’s Animal Kingdom loyalty program works, including membership, points, rewards, eligibility, exclusions, account use, privacy and changes to the program.
By joining or using the Jonath’s Animal Kingdom loyalty program, you agree to this policy.
Please read this policy together with our Terms & Conditions, Privacy Policy, Refunds & Returns Policy, Gift Card Policy, Internet-Based Advertising page and any promotion-specific terms.
About the Loyalty Program
The Jonath’s Animal Kingdom loyalty program is designed to reward customers for eligible purchases and ongoing support.
Members may be able to earn points, rewards, discounts, vouchers, special offers or other benefits when shopping with Jonath’s Animal Kingdom.
The program may apply to eligible online purchases, in-store purchases, Click & Collect orders or other approved transactions, depending on how the loyalty system is configured.
Joining the Loyalty Program
You may be able to join the loyalty program online, in-store, through a customer account, at checkout, through a sign-up form, or through another approved method.
To join, you may need to provide details such as:
- Name
- Email address
- Phone number
- Birthday or month of birth, if used for rewards
- Customer account details
- Marketing preferences
You are responsible for ensuring your details are accurate and up to date.
Eligibility
The loyalty program is intended for individual customers.
Unless we agree otherwise, the program is not intended for:
- Wholesale accounts
- Trade accounts
- Resellers
- Commercial purchasing accounts
- Staff purchases
- Fraudulent or duplicate accounts
- Accounts created for misuse of rewards
We may refuse, suspend or cancel membership where we believe the program is being misused.
Earning Points
Members may earn points on eligible purchases.
The rate at which points are earned will be displayed on our website, in-store, in promotional material or within the loyalty program account area.
For example, members may earn points based on:
- Dollars spent
- Eligible product purchases
- Special promotions
- Bonus point offers
- Birthday rewards
- Account sign-ups
- Reviews or referrals, where available and permitted
Points may not appear immediately and may take time to process.
Purchases That May Not Earn Points
Points may not be earned on all purchases.
Exclusions may include:
- Gift card purchases
- Shipping fees
- Delivery fees
- Bulky freight charges
- Livestock transport charges
- Taxes, fees or surcharges
- Refunded purchases
- Cancelled orders
- Special orders, where excluded
- Wholesale or trade purchases
- Staff purchases
- Certain live animal purchases
- Products or services excluded by promotion terms
We may update earning exclusions from time to time.
Redeeming Rewards
Loyalty points or rewards may be redeemable for eligible discounts, vouchers, store credit, promotional offers or other benefits.
Rewards may be available online, in-store or both, depending on the loyalty system and offer conditions.
Rewards may be subject to:
- Minimum point balances
- Minimum spend requirements
- Product exclusions
- Expiry dates
- One-use-only conditions
- Online-only or in-store-only use
- Limits on combining with other offers
- Account verification
Rewards cannot usually be exchanged for cash.
Reward Exclusions
Rewards may not be redeemable on all products or services.
Exclusions may include:
- Gift cards
- Shipping fees
- Delivery fees
- Bulky freight
- Livestock transport
- Live animals, where approval is required
- Special orders
- Clearance items
- Third-party services
- Products excluded by law or promotion terms
Some live animal, livestock movement or specialist product purchases may require store approval before rewards can be applied.
Points Value
Points have no cash value and are not legal tender.
Points are a loyalty benefit only and cannot usually be:
- Sold
- Transferred for cash
- Exchanged for cash
- Redeemed outside the program
- Used after expiry
- Used after account cancellation
The value of points, rewards or benefits may change from time to time.
Points Expiry
Loyalty points may expire after a period of inactivity or after a stated expiry period.
The applicable expiry period will be displayed in the loyalty program details, customer account area, emails, app, in-store material or promotion terms where available.
We may send reminders before points expire, but we are not required to do so.
Expired points cannot usually be reinstated.
Returns, Refunds and Cancelled Orders
If an order is returned, refunded, cancelled or reversed, any points earned from that purchase may be removed from your loyalty account.
If a reward was used on a refunded purchase, the reward may be reinstated, cancelled or adjusted depending on the circumstances and the loyalty system.
Refunds and returns are handled in accordance with our Refunds & Returns Policy and Australian Consumer Law.
Gift Cards and Loyalty
Gift card purchases may not earn loyalty points unless stated otherwise.
Purchases made using a gift card may earn points on eligible product amounts, depending on the loyalty system and current program rules.
Gift cards are handled in accordance with our Gift Card Policy.
Promotions and Bonus Points
From time to time, Jonath’s Animal Kingdom may offer bonus points, limited-time rewards, member-only promotions or special offers.
Promotional loyalty offers may have separate conditions, including:
- Start and end dates
- Product exclusions
- Minimum spend
- Online-only or in-store-only availability
- One reward per customer
- Limits on combining offers
- Delayed points allocation
- Store approval requirements
If there is a conflict between this policy and a promotion-specific term, the promotion-specific term will apply to that promotion.
Birthday Rewards
If birthday rewards are offered, you may need to provide your date or month of birth.
Birthday rewards may be subject to:
- Account verification
- Minimum membership period
- Expiry dates
- One reward per year
- Product exclusions
- Minimum spend requirements
Birthday rewards cannot usually be exchanged for cash.
Referrals
If referral rewards are offered, they may be subject to separate terms.
Referral rewards may require:
- A valid new customer referral
- A completed eligible purchase
- No duplicate or self-referrals
- Compliance with anti-spam and marketing rules
- Approval by Jonath’s Animal Kingdom
We may cancel referral rewards where misuse, fake referrals or duplicate accounts are detected.
Member Communications
By joining the loyalty program, you may receive communications about your membership, points, rewards, account updates and program changes.
You may also choose to receive marketing communications about products, promotions, store updates and animal care information.
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.
Some service-related loyalty messages may still be sent where necessary to manage your membership or account.
Privacy
To operate the loyalty program, we may collect and use personal information such as:
- Name
- Email address
- Phone number
- Purchase history
- Points balance
- Reward activity
- Product interests
- Store visit or online order activity
- Marketing preferences
- Account details
We use this information to manage the loyalty program, provide rewards, personalise customer experience, send relevant communications, improve our services and comply with legal obligations.
Personal information is handled in accordance with our Privacy Policy.
Internet-Based Advertising
Where permitted, loyalty and purchase information may be used to help us understand customer interests and improve advertising relevance.
This may include showing relevant online ads about bird supplies, reptile products, aquarium items, turtle care, small animal products, live food, enclosures or store promotions.
For more information, please refer to our Internet-Based Advertising page and Privacy Policy.
Account Security
You are responsible for keeping your loyalty account and login details secure.
Please contact us if you believe your account has been accessed without permission or your points have been used without authorisation.
We may require identity or account verification before discussing loyalty account details.
Lost or Missing Points
If you believe points are missing from your account, please contact us.
We may ask for:
- Proof of purchase
- Receipt or order number
- Account details
- Date of purchase
- Store location or online order details
Points may not be added where the purchase is not eligible, proof of purchase is unavailable, or the claim is made outside any required timeframe.
Duplicate Accounts
If you create or use more than one loyalty account, we may merge, suspend or cancel duplicate accounts.
Points or rewards may not always be transferable between accounts.
Misuse of the Loyalty Program
We may suspend, cancel or adjust a loyalty account if we believe there has been misuse of the program.
Misuse may include:
- Fraudulent activity
- Creating duplicate accounts
- Self-referrals
- Abuse of promotions
- Unauthorised account access
- Reselling rewards
- Using rewards contrary to program rules
- Providing false information
- Attempting to manipulate points or rewards
Where misuse is suspected, points, rewards or benefits may be removed or withheld.
Changes to the Loyalty Program
Jonath’s Animal Kingdom may change, suspend or end the loyalty program at any time.
This may include changes to:
- Points earning rates
- Redemption values
- Reward types
- Expiry periods
- Eligible products
- Exclusions
- Membership requirements
- Program technology
- Promotion rules
Where reasonable, we may provide notice of significant changes.
Ending Your Membership
You may request to close your loyalty account by contacting Jonath’s Animal Kingdom.
If your membership is closed, unused points or rewards may be cancelled unless otherwise required by law.
Contact Us
If you have questions about the loyalty program, points, rewards, missing points, account details or this policy, please contact Jonath’s Animal Kingdom.
Jonath’s Animal Kingdom
Email: [insert email]
Phone: [insert phone]
Address: [insert store address]