Last updated: [insert date]
Welcome to Jonath’s Animal Kingdom. These Terms & Conditions apply when you use our website, browse products, create an account, place an order, purchase from us, request delivery, use Click & Collect, contact us, or interact with Jonath’s Animal Kingdom online or in-store.
By using this website or placing an order, you agree to these Terms & Conditions.
Please read these Terms & Conditions together with our other policies, including:
- Privacy Policy
- Shipping Policy
- Delivery Information
- Click & Collect
- Refunds & Returns Policy
- DOA Policy
- Internet-Based Advertising
- Accessibility Statement
1. About Jonath’s Animal Kingdom
Jonath’s Animal Kingdom is an Australian specialist animal retailer supplying products, food, accessories, enclosures, care items and related services for birds, reptiles, aquariums, turtles, small animals, live food and other specialist animal categories.
Business name: Jonath’s Animal Kingdom
Website: www.jonathsanimalkingdom.com.au
Email: [insert email]
Phone: [insert phone]
Address: [insert store address]
ABN: [insert ABN if applicable]
2. Website Use
You agree to use this website for lawful purposes only.
You must not:
- Misuse the website
- Attempt to interfere with website security or operation
- Upload malicious code
- Attempt to access customer, business or system information without permission
- Use the website for fraudulent activity
- Copy, scrape or reproduce website content without permission
- Place false, misleading or unauthorised orders
- Use the website in a way that may damage Jonath’s Animal Kingdom or other users
We may restrict or block access to the website where misuse, suspicious activity or unlawful behaviour is detected.
3. Website Content
We aim to keep website content accurate, current and useful. However, information on the website may change without notice.
Website content may include product information, animal care guidance, store information, service descriptions, policy information, blog content, images, prices, stock availability and promotional material.
While we take reasonable care, we do not guarantee that all website content will always be complete, current, error-free or suitable for every customer’s specific circumstances.
4. Product Information
Product images, descriptions, sizes, ingredients, specifications and availability are provided as accurately as possible.
However:
- Product packaging may change
- Supplier information may change
- Images may be for illustration only
- Colours may appear differently on different screens
- Product measurements may be approximate
- Availability may change without notice
- Some products may be seasonal, supplier-dependent or limited in stock
Customers are responsible for checking product suitability before purchase.
If you are unsure whether a product is suitable for your animal, enclosure, aquarium, setup or intended use, please contact us before ordering.
5. Animal Care Information
Any animal care information provided by Jonath’s Animal Kingdom is general in nature.
This may include guidance about reptiles, birds, aquariums, turtles, small animals, live food, enclosures, heating, lighting, water quality, diet, supplements, habitat setup and product selection.
Care information does not replace veterinary advice or specialist animal health advice.
For illness, injury, unusual behaviour, urgent health concerns or animal welfare issues, you should contact a qualified veterinarian or relevant animal specialist.
Jonath’s Animal Kingdom provides care guides with the purchase of reptiles and some birds, and these guides may also be available online through the Jonath’s website.
6. Live Animals
Live animal purchases may be subject to special conditions due to animal welfare, transport, legal requirements, permits, species requirements and suitability of care.
This may apply to reptiles, some birds and other live animals.
Before purchasing a live animal, customers must ensure they have suitable:
- Housing
- Enclosure size
- Heating
- Lighting
- Ventilation
- Food
- Water
- Humidity control
- Transport arrangements
- Ongoing care knowledge
- Permits or approvals where required
We reserve the right to refuse, delay, cancel or refund a live animal sale where we believe the sale, transport or setup may be unsuitable, unsafe, unlawful or not in the animal’s best interests.
Live animal arrival concerns may be handled under our DOA Policy where applicable.
7. Live Food and Specialist Products
Live food, frozen food, temperature-sensitive items, fragile products and specialist animal care products may have special handling requirements.
This may include:
- Live insects
- Frozen feeders
- Reptile heating
- UV lighting
- Aquarium equipment
- Water treatment products
- Glass tanks
- Reptile enclosures
- Bird cages
- Bulky habitat items
- Animal health or care products
Some items may not be suitable for standard shipping or return once supplied, opened, used or collected.
Please refer to our Shipping Policy, Delivery Information, Click & Collect, Refunds & Returns Policy and DOA Policy for more information.
8. Pricing
All prices are listed in Australian dollars and include GST unless stated otherwise.
Prices may change without notice.
We reserve the right to correct pricing errors, product errors or promotional errors before accepting or fulfilling an order.
If an order is affected by a pricing or listing error, we may contact you to confirm whether you wish to proceed at the correct price or receive a refund.
9. Promotions, Discounts and Offers
Promotions, discount codes, coupons, bundles and special offers may be subject to separate conditions.
Promotions may:
- Have expiry dates
- Apply only to selected products
- Exclude live animals, live food, special orders, freight or clearance items
- Be limited to online or in-store purchases
- Not be combinable with other offers
- Be changed or withdrawn without notice
Where a promotion is applied incorrectly due to technical error or misuse, we reserve the right to cancel, amend or refund the affected order.
10. Orders
When placing an order, you agree that all information you provide is accurate, complete and current.
This includes:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Product selection
- Payment information
- Collection or delivery details
An order is not accepted until payment has been received and the order has been confirmed.
We may cancel, amend or refund an order where:
- An item is unavailable
- A product is incorrectly listed
- A price is incorrect
- Payment is not received
- Fraud or misuse is suspected
- The item cannot be supplied or shipped
- Delivery conditions are unsuitable
- A live animal sale or transport is not approved
- The order breaches these Terms & Conditions or another policy
11. Product Availability
Stock availability may change quickly, especially for specialist animal products, live food, seasonal items, supplier-dependent products, enclosures and live animals.
If an item becomes unavailable after you place an order, we may contact you to arrange:
- A replacement item
- A partial refund
- A full refund
- A special order
- Collection at a later date
- Another suitable arrangement
12. Payments
We accept the payment methods shown at checkout or in-store.
Payments may be processed by third-party payment providers such as Square or other approved payment services.
We do not intentionally store full card details on our website.
Payment processing is subject to the terms, conditions and security processes of the relevant payment provider.
13. Fraud Prevention
We may take steps to prevent fraud, unauthorised transactions, payment misuse, identity misuse or suspicious ordering activity.
This may include:
- Verifying order details
- Requesting additional identification
- Contacting the customer before dispatch
- Cancelling suspicious orders
- Refusing payment methods
- Refunding orders where required
We reserve the right to refuse or cancel orders that appear fraudulent, suspicious or unauthorised.
14. Shipping
Shipping options will be shown at checkout where available.
Our main postage partners are Australia Post and StarTrack.
Other freight or transport providers may be used for bulky, fragile, oversized, specialist or livestock movements. These arrangements will be discussed and agreed with you before being confirmed.
Shipping is subject to product suitability, carrier restrictions, delivery location and order contents.
For more information, please refer to our Shipping Policy.
15. Delivery
Available delivery options will be shown at checkout based on your address, order contents and selected products.
If an item cannot be shipped or delivered using the selected method, we will contact you to arrange an alternative option or provide a refund for the affected item or order.
Some products may require local delivery, Click & Collect, store pickup, special freight or a delivery quote.
For more information, please refer to our Delivery Information page.
16. Click & Collect
Click & Collect may be available for eligible orders.
You must wait until you receive confirmation that your order is ready before attending the store for collection.
When collecting an order, you may be required to provide:
- Order confirmation
- Proof of purchase
- Photo ID
- The name used on the order
For more information, please refer to our Click & Collect page.
17. Bulky, Fragile and Heavy Items
Bulky, fragile or heavy items may require special handling, pickup or freight arrangements.
This may include:
- Aquariums
- Glass tanks
- Reptile enclosures
- Bird cages
- Cabinets
- Heavy bags of food
- Substrate
- Large habitat equipment
- Specialist equipment
Additional charges, handling conditions or freight quotes may apply.
If you are unsure whether an item can be delivered, please contact us before ordering.
18. Livestock Transport
Live animals, including reptiles and some birds, are not treated as standard postage items.
Livestock transport may require a quote, store approval and suitable transport conditions.
Transport may depend on:
- Species
- Weather
- Temperature
- Animal welfare requirements
- Customer location
- Transport availability
- Legal requirements
- Permit requirements
- Suitable collection or delivery timing
All livestock transport arrangements must be agreed beforehand.
We reserve the right to refuse, delay, cancel or refund livestock transport where we believe conditions are unsuitable.
For live animal arrival concerns, please refer to our DOA Policy.
19. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Refunds & Returns Policy and Australian Consumer Law.
We do not automatically offer refunds or exchanges for change of mind.
Some products may not be suitable for change of mind returns due to hygiene, animal welfare, safety, product integrity, temperature sensitivity or special handling requirements.
This may include live animals, live food, frozen food, opened food, opened supplements, custom orders, special orders, used enclosures and used equipment.
This does not limit your rights under Australian Consumer Law.
20. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement, refund, repair or other remedy if a product is faulty, unsafe, not as described, not fit for purpose, or does not meet a consumer guarantee.
If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may repair, replace or refund the item depending on the circumstances.
21. DOA Claims
DOA means “Dead on Arrival”.
DOA claims may apply to eligible live animals, live food or other live products where specifically stated.
DOA claims must be reported within the required timeframe and must include all required supporting evidence.
For a DOA request to be reviewed, we may require evidence such as:
- Order number or receipt
- Photos or video of the animal or live product
- Packaging or transport photos
- Time of collection or delivery
- Transport details
- Enclosure, tank or habitat setup photos
- Heating, lighting, filtration or ventilation photos
- Water quality test results where relevant
- Temperature or humidity readings where relevant
- Acclimation details where relevant
For full requirements, timeframes and evidence needed, please refer to our DOA Policy.
22. Product Suitability and Customer Responsibility
Customers are responsible for choosing products suitable for their animal, enclosure, aquarium, habitat, setup and intended use.
This includes checking:
- Product size
- Species suitability
- Temperature requirements
- Lighting requirements
- Water quality requirements
- Food suitability
- Safety instructions
- Manufacturer directions
- Compatibility with existing equipment
If you are unsure, please contact us before purchasing.
23. Customer Accounts
If you create a customer account, you are responsible for keeping your login details secure.
You agree to provide accurate account information and update it where necessary.
Please contact us immediately if you believe your account has been accessed without permission.
24. Privacy
We collect, use and handle personal information in accordance with our Privacy Policy.
This may include information provided when you browse the website, create an account, place an order, contact us, subscribe to emails, use Click & Collect, request delivery, or interact with us online or in-store.
For more information, please refer to our Privacy Policy.
25. Internet-Based Advertising and Cookies
Our website may use cookies, tracking pixels, analytics tools and advertising platforms to support website functionality, ecommerce, marketing and advertising.
This may include online advertising, remarketing, social media advertising and website analytics.
For more information, please refer to our Internet-Based Advertising page and Privacy Policy.
26. Accessibility
Jonath’s Animal Kingdom aims to make its website accessible and usable for as many people as possible.
If you experience difficulty using the website or accessing information, please contact us so we can assist.
For more information, please refer to our Accessibility Statement.
27. Third-Party Links and Services
Our website may include links to third-party websites, platforms, payment providers, maps, social media pages, courier services or embedded tools.
We are not responsible for the content, security, availability, policies or practices of third-party websites or services.
You should review the terms and policies of third-party platforms before using them.
28. Intellectual Property
All website content, branding, text, images, graphics, layout, logos and design elements are owned by Jonath’s Animal Kingdom or used with permission unless stated otherwise.
You must not copy, reproduce, distribute, modify or reuse website content without written permission.
29. Reviews, Testimonials and User Content
If you submit a review, testimonial, comment, image or other content to Jonath’s Animal Kingdom or a platform connected to us, you agree that we may use that content for website, marketing, customer service or business purposes where permitted.
We may moderate, remove or decline to publish content that is offensive, misleading, unlawful, irrelevant, abusive or inappropriate.
30. Limitation of Liability
To the extent permitted by law, Jonath’s Animal Kingdom is not liable for indirect loss, loss of profit, loss of opportunity, loss caused by misuse of products, loss caused by incorrect setup or care, or issues outside our reasonable control.
Nothing in these Terms & Conditions limits your rights under Australian Consumer Law.
31. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include:
- Carrier delays
- Supplier delays
- Weather events
- Public holidays
- Natural disasters
- Power outages
- Website outages
- Payment provider issues
- Transport disruptions
- Biosecurity, legal or animal welfare restrictions
- Product shortages
Where possible, we will work with customers to resolve affected orders reasonably.
32. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on our website with the updated date shown at the top of this page.
By continuing to use the website after changes are published, you agree to the updated Terms & Conditions.
33. Contact Us
If you have questions about these Terms & Conditions, an order, delivery, Click & Collect, returns, live animals or any other policy, please contact Jonath’s Animal Kingdom.
Jonath’s Animal Kingdom
Email: [insert email]
Phone: [insert phone]
Address: [insert store address]